Improvements in Neteller Navigation
Friday, August 12th, 2011
Leading online payment solutions provider, Neteller, revamped its website around June 2011. The extensiveness of the makeover is now being realized by Neteller users. The company has been explaining the many changes made to the site and how to utilize the features. The most recent emails have discussed customer support and account information.
Customer Support Tab
The Neteller website now features a tab attached to the eWallet function that provides online players with access to all customer support departments. For online gamblers, the first click should be to Online Help. This will immediately transport users to a list of Frequently Asked Questions (FAQs) which is the quickest way to find the answer. Also within the section is a link to a YouTube video that entails how to use FAQ.
Contacting Customer Support
If the information required cannot be found, users are directed to contact customer support via email. This can be sent through the web form. The provider also lists a telephone number but long distance charges will apply and identification is required. There is another phone number for lost Neteller cards. Furthermore, there are links to social networking platforms which allow direct interaction with Neteller personnel and users.
Account Summary Tab
click here to see most Popular PagesAdditionally, the new site conveniently places the most important account information in a single area known as the Account Summary tab. Located on the left side of the menu, the tab displays the account balance, status (verified or unverified), number, level, current, type (business or personal) and the most recent sign-in.
Features Progress Bar
Additionally, the area displays a progress bar with the variety of features on the site the user has utilized which include deposits, verification, Net+ Prepaid MasterCard and referring a friend. Therefore, users that are not aware of the many features will be able to see them each time they log in. Also, it is excellent motivation to try all the functions offered by the company which are immediately available at the new website.
Most of these changes come as suggestions by the account holders. Neteller always take the time to acquire feedback from its customers. This extra care is the reason Neteller is the leading online payment processor in the industry. As users continue to generate ideas and requirements for the site, Neteller will only improve its service keeping it at the top. Many other payment processors should mimic this idea to improve their functionality and grow their customer base.



